You can improve WiFi at home by knowing what affects network performance plus other tips/suggestions.

• Laptop or desktop computer with access to the internet: You may use commercially-provided internet or a wireless hotspot through your mobile phone.
  • Use mobile phone as hotspot
• Mobile phone with installed app for video conferencing.
• Microphone 
  • A microphone is built into your University-provided laptop.  One may also be built into your personal laptop or computer.
  • You may use an external device such as a USB microphone or headset with built-in microphone. Headsets you already have for your phone may also work with your computer.  
• Webcam
  • A camera is already built into your University-provided laptop. One may also be built into your personal laptop or computer. 
  • You may use an external USB camera for video conferencing. 

• UIndy Employees can Access Adobe Creative Cloud on two different devices at a time.
• Employees and students can Access your free Office 365 account. Sign in with your UIndy email address. 

We use Google Voice for all phone services. Google Voice is a digital phone system built for the cloud and ties straight into your UIndy Google Workspace Account. Phone calls can be made from your computer or mobile device.

Many UIndy services are available from off campus, but a few services are not available from off campus without using the UIndy VPN (e.g. Banner Admin Pages, Home Directories, and some academic software). If you need to access these services remotely, complete the following steps:

1. Request access to the VPN by submitting a Help Desk Ticket.  
2. Download and install the UIndy VPN software.
3. Connect to the UIndy VPN with Duo

Note: Depending on your home network setup, you may not be able to print to your home printer while logged into the VPN. 

Below are some suggestions and best practices to keep the University's sensitive information secure while working remotely. 

• Sensitive data - Sensitive information, such as student and employee records, should generally be kept in the system of record.  When working from home on your personal computer, information should not be downloaded and stored locally on your personal computer.  Store sensitive information in Google Drive and secure your Google account with 2 step verification.
• Keep your computer up to date - Be sure to keep your computer up to date with the latest security patches.  If you are running Windows 7 on your personal computer, Microsoft is no longer issuing updates for your operating system and your computer will most certainly become vulnerable to malware, spyware and hacking.  Upgrade immediately.
• Make sure you have anti-virus software on your personal computers and keep it up to date. 
• Enable Google 2-Step Verification on your Google account.
• UIndy uses Duo for multi-factor authentication (MFA) for most other UIndy systems. You are automatically enrolled in Duo after you claim your account. See Duo tips and tricks to get the most out of Duo.
• Use secure WiFi - WiFi in public spaces will often not use encryption, and thus some activities are susceptible to interception. Always use secure WiFi networks (typically, you’ll know it’s secure as a password is required).
• Use Google Shared Drives - Working with and sharing documents has never been easier than it is with Google Shared Drives.  Additionally, Shared Drives provide several security features that make it more secure than other means of sharing and working with documents.