Check the status of your help request
Requests for IT help are recorded and managed in an online ticketing system called Web Help Desk. A ticket is created for each phone call, email, and in-person request received at the IT Help Desk.
There are two methods of obtaining an update on the status of your request:
Check the status of your ticket online
- Navigate to https://help.uindy.edu.
- Click the History tab.
- All of your active requests will be shown. Click the number of the ticket you would like to view.
- You may review the ticket details and notes submitted by technicians working on the issue.
Call or visit the IT Help Desk
Contact the IT Help Desk at (317) 788-3318 or visit us in Schwitzer 050 to request an update on your help request.