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Get printer support for UIndy-owned departmental MFPs and printers

There are two makes of University-owned printers used across campus - Canon and HP. This Tech Guide will discuss the level of support for the printer, depending on the make.

Canon

All UIndy Canon devices are Multi-Function Printers (MFPs).  These are printers that can print, copy, scan, or email documents. 

Service and Support for Canon Printers

Any issues with the MFPs (jamming, error codes, etc.) should be submitted to the IT Help Desk via ticket so service requests can be submitted to the vendor.  Canon MFPs are serviced by our vendor, Gordon Flesch.  Make sure to include the MFP’s asset ID. This can be found at the front of the machine, and will begin with “EA.”

Supplies for Canon Printers

Departments are responsible for ordering paper for their Canon printers. Toner, waste toner, and maintenance kits, are covered under our maintenance contract with Gordon Flesch.  These supplies can be ordered directly from Gordon Flesch via the contact number for supplies located on the front of the MFP. 

Do NOT make an attempt to remove the waste toner yourself!

Hewlett-Packard (HP)

Hewlett-Packard printers are smaller desktop printers. These do not have the ability to scan, copy, email, or fax. 

Service and Support for HP Printers

The HP Printers are serviced by Cannon IV. Like Canon MFPs, printing issues can be directed to the IT Help Desk. Include the device’s asset ID; this can be identified on a white barcode at the front of the device. This will be either a six digit number, or begin with “A.”

Supplies for HP Printers

Departments are responsible for ordering paper for their HP machines. Toner for HP printers connected to computers via USB cable must be purchased by the department.

Auto Toner Replenishment (ATR) program

HP printers that are connected to the campus network are on the Auto Toner Replenishment (ATR) program.  Toner usage is monitored by our printer vendor, Cannon IV, and will automatically be shipped to the department or printer location once the toner drops below 20%. (Please note: This does NOT apply to the large Canon Multi-Function Printers.)

If a department purchases a brand new printer that is not replacing a device already on the ATR program, there will be a one-time permanent budget transfer to the IT printer budget of $150 for color printers and $75 for black/white printers to cover the cost of adding the printer to the maintenance/ATR program. 

There are HP printers that are MFP, but almost all of the HPs deployed across campus only support printing.