Reset your UIndy account password

If you need to reset your password, have forgotten your password, or it has expired, you can reset it yourself. You will need a mobile phone number or a non-UIndy email address in your account profile

  1. Navigate to accounts.uindy.edu.
  2. Click the Reset your Password button.
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Verify your identity and request a PIN

  1. Enter your UIndy User Name, in the "User Name" field.
  2. Check the box next to By selecting the checkbox you agree to receive text messages on your mobile device or emails to your alternate email address.
  3. Click the Submit button.
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Review and accept terms of use

  1. Review the Systems & Network Usage Policy.
  2. Click the Accept button.
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Select where you want the PIN to be sent

  1. Select one of the options listed to receive a PIN.
  2. Click the Send PIN button.

 

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  1. Next, you will receive a pop-up message that your PIN has been sent.
  2. Click the Close button.
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Validate your PIN: Enter the PIN that you received

  1. Enter the PIN you received in the "PIN" field.
  2. Click the Validate button.
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Create and confirm your new password 

See University of Indianapolis Password Policy for more details regarding password creation, storage, and change frequency details.

  1. Enter your new UIndy password in the "New Password" and "Re-type Password" fields. (You must follow the password rules listed in the white box to the right)
  2. Click the Reset Password button.
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As your new password is saving a message box will appear with the status of the newly created password. Once your new password is saved successfully, you will be directed to your Profile page.

  1. Log out of the the user account management system by selecting the power icon in the upper right-hand corner of the screen.
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  1. Log in to Brightspace to make sure your new password is working properly.

You will receive an email from [email protected] regarding a UIndy Password Reset Notice.

If you are unable to use the Reset Your Password tool, our full-time IT Help Desk staff members will be able to assist you Monday through Friday, 8:00 a.m. to 4:30 p.m.

Outside of those hours, please submit an IT Help Desk ticket to [email protected], and a full-time staff member will contact you to assist during the next business day.

  • If visiting IT Help Desk in person, you must provide your UIndy ID card for assistance with changing your password.
  • If calling, you will be asked to verify personal information and answer at least two of your four account security questions prior to any password changes.

REMEMBER:  NEVER INCLUDE YOUR PASSWORD IN AN EMAIL OR IT HELP DESK TICKET.