We support the customer relationship management application used by UIndy admissions office. We support all data integrations between Slate and the systems that we export from and into Slate. We work closely with admissions to troubleshoot technical issues, if they arise.   

Banner is the enterprise resource planning (ERP) software product that UIndy licenses and uses. Banner allows us to record and maintain vast student, employee, and institutional data. Banner products provide the University with an integrated system for conducting the day-to-day business of the University and allowing faculty, staff, and students access to information about their relationship with the University.

The data in Banner is the primary source information for many other systems.

The Banner system is accessed by most students and employees through UIndy Self-Service for registration, timesheets, etc. UIndy account-holders do not need to be granted special access to use UIndy Self-Service.

See request or remove access to Banner Admin Pages for more details.

Since Banner is the primary source of information for the University, access to that information for reports, dashboard, and visualizations is key for data-driven decision-making. UIndy utilizes Ellucian’s Operational Data Store (ODS) and Enterprise Data Warehouse (EDW) to accumulate vast amounts of institutional data that is available securely through the IBM Cognos business intelligence tools.

You can request access to the Cognos, ODS & EDW reporting toolset my submitting an IT Help Desk ticket. Cognos is available through the Banner and Cognos page in My UIndy while you’re using the UIndy campus network or connected to the UIndy VPN.

If you are unable to log into Cognos after a request for access has been made, please email [email protected] for more assistance.

WordPress is an online blogging and website creation tool. IT creates WordPress sites and blogs requested by Communications and Marketing, including but not limited to Beyond Borders, Etchings Press, UIndy 360, and You.  UIndy IT keeps the software up-to-date and troubleshoots related issues if they arise. 

Although Human Resources and the Registrar's Office are in charge of updating information in the online directory, Information Technology replaces ID card photos with professional employee photos managed by Marketing. If your information is incorrect in the directory, please contact HR at [email protected]. If Marketing has taken your professional photo, but it is not yet in the directory, please contact submit the professional photo to [email protected].

Google for Education is our provider for office productivity applications, such as Email, Calendaring, Document Management, etc.  Through Google for Education we offer many products within Google Workspace.  Below are the applications that we commonly support:

• Gmail
• Calendar
• Contacts
• Drive
• Docs
• Meet
• Voice
• Sheets
• Slides
• Drawings
• Sites
• Groups
• Keep

See our Google Tech Guides for more details.

We are proud to offer platform management for the Linux and Windows systems that support many of the University’s business critical systems.  Additionally, we offer resources and services for academic departments which need Linux or Windows server support pedigogy at the University of Indianapolis.  For information, or consultation with on of our skill System Administrators, please contact the IT Help Desk.

We provide the general software maintenance and vendor management for UIndy’s mobile application, UIndy app. The UIndy app brings the University of Indianapolis campus to your fingertips and enables you to connect with your UIndy community. Events, classes, and assignments are easy to keep track of with the built-in calendar function—complete with notifications of important dates, deadlines & Watchdog safety announcements. Connect with your friends and colleagues, ask questions, and access campus resources on your time! 

See download & Use the UIndy mobile app for more details.

My UIndy is UIndy’s portal—a single online environment to deliver information and services to students, faculty, and staff. IT performs system upgrades to the underlying software, oversees content management including training content editors, and maintains content within My UIndy. Occasionally IT sets up and maintains single sign-on ties from My UIndy to other campus systems.

If you are unable to login to My UIndy then you can submit an IT Help Desk Ticket by emailing [email protected].

IT assists clients in identifying outcome based decision criteria and provides assessment of requested hardware or software in relation to campus technology standards.

IT provides project management assistance for projects involving the addition of new technology to campus.  Primarily, technology that is required to integrate with other campus systems.

Network, Systems, and Security manages a scalable, flexible and resilient and virtual environment.  Using VMware, the UIndy IT staff are proud to manage 100% virtual systems environment.

Brightspace is UIndy's learning management system.  IT provides technical support for the integration platform between Banner and Brightspace, Ellucian Ethos.  

Laptops, Blu-Ray players, and some tech peripherals may be reserved and checked out for instructional use at UIndy's Tech Checkout Kiosks. Laptops are reserved for faculty who have not been issued a University laptop.  

See Request audio visual equipment & Check out IT equipment at a Tech Checkout Kiosk Tech Guides

Axiom is an integration solution that collects, validates and uploads data from various data sources—including Slate—directly into our student information system, Banner. Axiom can also extract data from Banner to import into other campus applications. IT coordinates initial setup of each Axiom data feed and provides some basic support of the process day-to-day.

Information Technology provides custom programming for UIndy’s enterprise systems, including Banner, My UIndy, and web services. Programming usually results in data integration with and enhancements to the base applications, batch extracts and imports, and custom interfaces or reports.

In an effort to make our  user’s experience as easy as possible, we maintain a single sign-on (SSO), so that only one login is required to utilize the majority of UIndy online tools. Applications that utilize SSO participate in the same single sign-on session, meaning that once a user successfully authenticates with SSO, they won't be prompted again for an email and password for the duration of the session. Further, SSO allows a web application to see who authenticated, but protects the user's password from individual applications, allowing for a much more secure computing environment.

SSO is used for access to My UIndy, Banner (UIndy Self-Service), Handshake, Brightspace, Web Help Desk (ticketing system), and a handful of smaller web applications.

We offer web application development services for UIndy business, administrative, academic, and marketing purposes. We offer a full range of service levels, from a simple web form to complex custom web applications. New web application development requests are generally prioritized in consultation with the Chief Technology Officer. If you’d like to request a consultation with web application development staff to discuss your application development needs, please email a brief description to [email protected].

The uindy.edu website is maintained by the Communications and Marketing department.

We provide a range of account-related services for faculty and staff. These include assisting new and returning fac/staff/students with claiming their UIndy account, resetting UIndy account password and UIndy Self-Service PIN, and investigating account-related issues such as trouble accessing sections of UIndy Self-Service. We also make sure students are able to log in to lab computers.

If you are a visiting guest and need AV equipment, or if you are hosting guests to the university who will need logins for the lab computers, please direct your requests to Event Services (317-788-3409).

The user account management system, often referred to as Identity Management or IDM, manages UIndy accounts and the associated passwords. When a student is enrolled or an employee is hired, that person is granted a UIndy account and access to most of the necessary systems is granted automatically.  Similarly, when students leave or employees resign, IDM revokes access at the appropriate time.  IDM also manages UIndy account password resets and expirations. 

We are proud to offer free wifi across campus for students, staff, and guests at the University. To uphold that promise, we troubleshoot to resolve network connectivity issues on lab computers as well as personal computers for students. We also troubleshoot to resolve network connectivity issues on university-issued faculty and staff computers and other technology.

We are proud to offer free wifi across campus for guests of the University. Our guest wifi can be accessed without a login or password.

See Connect to UIndyGuest WiFi for details.

The UIndy VPN is available for all UIndy Students, employees and occasionally 3rd party vendors and support personnel.  The VPN allows remote connections to the University’s network resources. 

See UIndy VPN Guidelines for more details.

For students: The Help Desk services all lab and open printers on campus. This includes restocking paper and toner in the printers, clearing errors and paper jams, and diagnosing connection issues between the lab computers and the printers. (We do NOT troubleshoot issues with student-owned printers.)

For employees: The Help Desk services all University-purchased printers in campus offices. This includes clearing errors and paper jams, diagnosing connection issues between university-issued fac/staff machines and the printers, and helping resolve problems with printer software. (Offices are responsible for acquiring paper and toner, as well as calling in waste toner removal for multi-function printers.)

See additional Tech Guides for more details:

• Use mobile print
• Print at UIndy via Print Release Stations
• Get printer support for UIndy-owned departmental MFPS and printers
• Color prints and photocopies

See Print via Print Release Stations for more details

Information Technology manages the printer inventory for the campus.  This includes both single function printers (printers) and multi function printers (copiers).  Information Technology procures and manages all devices as well as a maintenance contract for all devices.  

Information Technology processes all moves, adds and changes to printer and copier locations on campus in order to provide accurate records to maintenance providers.  

Copiers are leased devices and changes to type or number of devices must be approved by the CFO's office. Printers are purchased devices and must be acquired through IT.  

Information Technology works with faculty, the Office of the Registrar, Facilities and the Space Planning Committee to actively maintain minimum standards across all classroom spaces and to plan for future expansion and upgrades to technology installed in classrooms and meeting spaces to meet campus needs.  Additionally, Information Technology works with departments to explore or pilot new devices or strategies that are driven by curricular need.  IT will subsequently incorporate successful pilots into future planning as appropriate. 

Computers located in computer labs are provided and maintained by Information Technology. These computers are replaced every 3 years on a rotating schedule and carry manufacture warranty for the length of this time.  

There are 3 types of computer lab spaces on campus:

Teaching Labs, which are scheduled via the Registrar's office as classrooms, where Information Technology maintains the replacement schedule and standards across all teaching spaces.

Open Labs, which are not schedulable spaces, where Information Technology maintains the replacement schedule and standards to match teaching spaces.

Departmental Labs, which are scheduled by the Registrar's office as classrooms with a single or limited number of departments with exclusive access, where Information Technology maintains the replacement schedule and standards and coordinates with the specific departments to meet the curricular needs the space supports.

Information Technology orders, configures, installs, maintains and inventories all university owned computers.

Information Technology works with departmental contacts in charge of the lab spaces to ensure that software needed to support the curricular goals of the space is installed and operational.  In most cases, close cooperation between the department and IT is needed to ensure proper operation.  

Updates or changes to existing software should be requested prior to the end of the previous semester, allowing work to take place when classes are not in session.  Generally, an email is sent to campus as a reminder.  

Requests for new software should be submitted to IT in the fall semester prior to the academic year the software is desired to be used.  This allows time for proper vetting and budgeting.  

All computer software is to be purchased and licensed through Information Technology in order to properly maintain compliance with End User License Agreements.

Information Technology works with faculty to ensure that software needed is installed and operational.  In most cases, close cooperation between the requesting faculty and IT is needed to ensure proper operation.  

Updates or changes to existing software should be requested prior to the end of the previous semester, allowing work to take place when classes are not in session.  Generally, an email is sent to campus as a reminder.  Due to the fact that public computer labs support a variety of disciplines, no major software version changes will be installed between semester I and semester II.  In many cases, software can be relocated between labs to accommodate the scheduling needs of the Registrar's office.  

Requests for new software should be submitted to IT in the fall semester prior to the academic year the software is desired to be used.  This allows time for proper vetting and budgeting.  

All computer software is to be purchased and licensed through Information Technology in order to properly maintain compliance with End User License Agreements.

We assist faculty and staff with the installation of university-purchased software on their university-owned machines, including SPSS, Adobe products, and printer drivers. The Help Desk can also facilitate the installation of pieces of hardware such as additional monitors.

We perform troubleshooting on UIndy-owned devices for faculty and staff. We look at hardware malfunction and failure, software issues, and network connectivity issues, as well as running virus scans.

Information Technology procures and manages iPads purchased with university funds.  iPads and other portable devices are not eligible for purchase with the use of Faculty Development Funds (see Faculty Handbook pg 49)  iPads and other portable devices are not eligible for cellular service and must be purchased and maintained as WiFi only devices. 

In some cases, IT can assist with university funded bulk app purchases as well.  

Please use the Tablet Request Form to begin the request and approval process. 

Information Technology performs all procurement services for all technology hardware for the campus.  We leverage bulk purchasing and established negotiated contracts to purchase technology that complies with campus support standards.  IT maintains all warranty and maintenance information for these assets.  Requests for new technology hardware should be directed to [email protected].  We will work through requests on a case by case basis to provide appropriately supported options for the needs presented.  Consumable technology is listed in the Technology Acquisitions Policy and does not require IT to facilitate these purchases.

Information Technology performs all procurement services for all software and software as a service for the campus.  We evaluate requests against existing titles and services and perform compatibility checking.  We also work with vendors to ensure that appropriate licensing options exist for the requested implementation.  Requests for new technology software should be directed to [email protected].  We will work through requests on a case by case basis to provide appropriately supported options for the needs presented. 

Information Technology makes an effort to make the most out of purchased technology. When devices have reached replacement age from either employee or lab use, IT re-purposes devices as appropriate while maintaining minimum standards for all technology.  When devices reach the end of their useful life and they no longer meet minimum requirements, IT works with responsible vendors to recycle this equipment.

Common device re-purpose uses include:

• Student employee workstations
• Adjunct faculty shared workstations
• Associate Adjunct faculty workstations
• Print release stations
• Scientific lab equipment support

If your department is interested in any of the above scenarios, or if you would like to discuss ideas for used equipment not listed above, please contact Information Technology for more information.

See UIndy employee computer replacement cycle Tech Guide for more details.

See request technology for new employee for more details.

Information Technology may perform installation and maintenance of "non-standard" hardware or software in cases where standards do not meet demonstrated needs or when the adoption of an approved solution by a department requires additional configuration for proper operation.

All computer software is to be purchased and licensed through Information Technology in order to properly maintain compliance with End User License Agreements.

Information Technology orders, configures, installs, maintains and inventories all university owned computers.

Information Technology maintains records for all university purchased and leased hardware and software.  These records include asset information as well as location and/or personnel assignment information.  All warranty and maintenance coverage for technology assets are also kept on file.  

Information Technology actively maintains inventory information as moves, adds and changes occur. 

Units are sent a copy of computers due for replacement in the following fiscal year in the spring.  Units may request a copy of a full department inventory of computers assigned to individuals at any time.  

Information Technology, in cooperation with the General Counsel for the university, evaluates contract language for appropriate protections regarding technology or technical services.  This includes desktop software, server based software (local or hosted), and software as a service (web based), as well as, technical contractors who provide development services.  

Information Technology maintains a set of all documents related to technical contracts and maintenance agreements.  IT also processes all renewals for on going agreements.   

The university maintains several "site" licenses for software.  The following titles may be installed on any university owned computer by the Help Desk, without additional purchases being required: Microsoft Office, SPSS, Adobe Creative Cloud titles, and Endnote.

All computer software is to be purchased and licensed through Information Technology in order to properly maintain compliance with End User License Agreements.

View list of academic software Tech Guide for more details.

Information Technology develops and maintains standards and processes related to desktop security.  Standards are enforced for all university owned computers.  Exceptions to security settings due to technical incompatibility or other issues must be explicitly requested, approved and documented.  Exceptions will be reviewed periodically to ensure continued appropriateness.  

Network, Systems, and Security provide Information Security Incident Response (IR) services to the University of Indianapolis.  Our highly skilled IT Security staff lead the IR process from identification of incident to closure and, if necessary, interfacing with law enforcement and attorney’s if the incident results legal action.

Multi-Factor Authentication (MFA) is an authentication method that requires the user to provide two or more verification factors to log into an account. 

2-Step Verification is an extra security feature in Google Apps. All UIndy employees, contractors, temporary workers, and emeriti faculty are required to enroll in 2-Step Verification. Enrollment into 2-Step Verification is required within first 30 days of account creation.

UIndy has partnered with Duo Security to provide MFA on all UIndy systems that use the UIndy login page. You are automatically enrolled in Duo after you claim your account. See Duo tips and tricks to get the most out of Duo

Network, Systems, and Security provide Vulnerability Management services to the University as part of a holistic, risk-based approach to securing our systems and information.  Through Vulnerability Management practices, we identify high risk systems and manage risk appropriately.